Membership Terms
- Member discounts are exclusively for individual member use and cannot be applied to purchases made on behalf of others. Thank you for your cooperation and understanding.
- Violation of the policy prohibiting the use of member discounts for purchasing items for others may result in the suspension or termination of membership privileges.
- To qualify for the family discount, all family members must share the same last name and be listed under the same membership account.
Late Cancellation & No-Show Policy
At Atomic Hockey, we strive to provide the best experience for all of our members. In order to ensure that every athlete has equal opportunity to participate in our training sessions, we have implemented the following Late Cancellation & No-Show Policy:
- Members must cancel their booking at least 12 hours before the start time of their scheduled training session. This allows us to offer your spot to another member on the waiting list and ensures that all our athletes have an equal opportunity to train.
- Cancellations made less than 12 hours before the scheduled start time of the session will be considered as a “Late Cancellation”. The first Late Cancellation in a calendar month will be forgiven as a courtesy. However, any subsequent Late Cancellations within the same month will incur a fee of $25.
- If you have an unlimited membership, please note that booking a session and failing to attend will count as a “No Show” as this spot could have been used by another member. In such cases, a fee of $25 will be charged.
- In general, a “No Show” (when a member does not show up for a scheduled session without any prior cancellation), will also incur a fee of $25.
- Please note that failure to pay your Late Cancellation or No-Show fees will result in your account being frozen until your charges are cleared. This ensures a fair policy for all members.
We understand that unexpected situations may arise, but we encourage all our members to notify us as soon as possible if they are unable to attend a session. This helps us maintain an effective schedule and maximizes the usage of our facilities for all members.
Thank you for your understanding and cooperation. By respecting this policy, you are ensuring a fair and efficient scheduling process for all members of our Atomic Hockey community.
Refund Policy
We offer no refunds on the Membership and you are committed to the term you have selected. Should you still wish to cancel, your membership will be subject to payment of the remaining term. Please be advised that members cannot cancel their membership without fulfilling this requirement. Thank you for your cooperation and understanding.